Terms of Service

1. These Terms and Your Agreement

These Terms of Service ("Terms") govern your access to and use of the Lexlens website, mobile applications, and related services (together, the "Service"). By creating an account, subscribing, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms apply both to consumers (individuals acting outside their trade, business, or profession) and to business users (including professionals and organisations). Where a clause applies only to one category, this is stated. Mandatory statutory rights that EU and Portuguese law grant to consumers always prevail over any conflicting provision in these Terms.

2. Who We Are

The Service is operated by Opiniões Diligentes - Consultoria Estratégica Lda (trading as "Lexstream"; "we", "us", "our"), a company incorporated in Portugal, with single registration and tax identification number (NIPC/NIF) PT516025660.

This information is provided in accordance with Article 5 of the e-Commerce Directive (2000/31/EC) and the pre-contractual information duties of the Consumer Rights Directive (2011/83/EU).

3. Eligibility and Your Account

• You must be at least 16 years old and have the legal capacity to enter into a binding contract.
• You agree to provide accurate registration information and to keep it up to date.
• You are responsible for safeguarding your login credentials and for activity carried out under your account.
• You may not share, sell, or transfer your account, and you may not maintain more than one account without our consent.

Notify us promptly at [email protected] if you suspect any unauthorised use of your account.

4. The Service

Lexlens aggregates publicly available legal and regulatory information from a large number of European and national sources, classifies it using artificial intelligence, and presents it through search, filtering, and digest tools. The Service is provided for professional information and monitoring purposes.

We do not warrant that the Service is exhaustive, error-free, continuously available, or that any particular source, feed, jurisdiction, or feature will be offered indefinitely. We may add, modify, or discontinue features, subject to Section 17.

5. Plans, Subscriptions and Billing

6. Right of Withdrawal (Consumers)

If you are a consumer in the EU, you generally have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with the Consumer Rights Directive (2011/83/EU) and Portuguese Decree-Law no. 24/2014.

Because Lexlens Pro is a digital service supplied immediately, when you subscribe and start using Pro you expressly request that we begin performance during the withdrawal period and you acknowledge that you lose your right of withdrawal once the service has been fully performed, and that for the period already performed no refund is due (Article 16(m) of the Directive). Until you begin using the paid features, your 14-day right is unaffected.

To withdraw (for eligible website purchases), send a clear statement of your decision to [email protected] before performance begins. For purchases made through the Apple App Store, refunds and withdrawal requests are handled by Apple through your Apple Account.

7. Conformity and Statutory Guarantees

We will provide the Service with reasonable skill and care and in conformity with the contract, as required by the Digital Content and Digital Services Directive (2019/770) and applicable Portuguese law. If the digital service is not in conformity, consumers are entitled to have it brought into conformity, to a proportionate price reduction, or to terminate the contract, in the cases and on the conditions set out in law. These statutory rights are provided free of charge and are not affected by any commercial guarantee or by the disclaimers in Section 13.

8. Acceptable Use

You agree not to:

• use the Service in breach of any applicable law or third-party right;
• scrape, crawl, bulk-download, resell, or redistribute content or data from the Service except as expressly permitted;
• copy, reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by mandatory law;
• circumvent access controls, usage limits, or paywalls, or share paid access with people outside your subscription;
• upload malware, attempt to gain unauthorised access, or interfere with the integrity or performance of the Service;
• use the Service to develop a competing product or to train machine-learning models on our content without our written consent.

9. Intellectual Property

The Service, including its software, design, classifications, summaries, and the Lexlens and Lexstream names and logos, is owned by us or our licensors and protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own professional or personal purposes in accordance with these Terms.

Underlying source materials (such as court judgments, official journals, legislation, and third-party publications) remain the property of their respective rights holders and may be subject to their own terms. Any content you create within the Service (such as notes or custom Lenses) remains yours; you grant us a limited licence to host and process it solely to operate the Service for you.

10. The Information Is Not Legal Advice

Lexlens provides aggregated information and AI-generated classifications and summaries for monitoring and reference purposes only. It does not constitute legal advice, and no lawyer-client relationship is created by your use of the Service.

AI-generated summaries and classifications may be incomplete or inaccurate. You must not rely on the Service as a substitute for professional judgement or for consulting the original, authoritative sources. Always verify information against the primary source before acting on it. You remain solely responsible for any decision you take based on the Service.

11. Third-Party Content and Links

The Service surfaces and links to content from third parties. We do not author, endorse, or guarantee the accuracy, completeness, or timeliness of third-party content, and we are not responsible for external websites or services. Your use of third-party content may be subject to the terms of the relevant provider.

12. Reporting Illegal Content or IP Infringement

If you believe that content made available through the Service is unlawful or infringes your intellectual-property rights, please contact us at [email protected] with sufficient detail to identify the content and the legal basis for your request. We will assess and act on valid notices in accordance with applicable law, including the Digital Services Act (Regulation (EU) 2022/2065).

13. Disclaimers

To the fullest extent permitted by law, and without prejudice to the statutory guarantees in Section 7, the Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or fit for any particular purpose beyond what is described in these Terms. Nothing in this Section limits the mandatory rights of consumers under EU or Portuguese law.

14. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under mandatory law (including mandatory consumer-protection law).

Subject to the paragraph above, we are not liable for indirect or consequential loss, loss of profits, loss of data not caused by us, or losses arising from your reliance on information that is not legal advice (Section 10). For business users, our total aggregate liability arising out of or in connection with the Service is limited to the amounts you paid us for the Service in the 12 months preceding the event giving rise to the liability. For consumers, our liability is determined in accordance with applicable law.

15. Indemnity (Business Users)

If you use the Service as a business user, you agree to indemnify us against third-party claims, losses, and reasonable costs arising from your breach of these Terms or your unlawful use of the Service. This Section does not apply to consumers.

16. Suspension and Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the security or integrity of the Service. Where proportionate and lawful, we will give you notice and an opportunity to remedy a breach. On termination, the licences granted to you end; sections that by their nature should survive (such as 9, 10, 13, 14, and 18) continue to apply.

17. Changes to the Service and These Terms

We may update these Terms to reflect changes in the Service, our practices, or legal requirements. If we make material changes, we will notify you by email and/or in-app at least 14 days before they take effect. If you do not accept the changes, you may terminate your subscription before they take effect; continued use after that date constitutes acceptance. Changes required by law may take effect immediately.

18. Governing Law and Disputes

These Terms are governed by the laws of Portugal. If you are a consumer, you also benefit from the mandatory protections of the law of your country of residence, and this choice of law does not deprive you of those protections. Disputes may be brought before the competent Portuguese courts; consumers may alternatively bring proceedings in, and may only be sued in, the courts of their place of residence, in accordance with EU rules on jurisdiction.

For consumers, out-of-court dispute resolution is available through the Portuguese consumer-arbitration centres ("centros de arbitragem de conflitos de consumo") under Law no. 144/2015. You can find the competent entity via the Portuguese consumer authority (DGC) or your local arbitration centre. We are happy to engage with a competent alternative dispute resolution (ADR) entity where required by law.

19. General

• These Terms, together with our Privacy Policy and any plan-specific terms shown at purchase, form the entire agreement between you and us regarding the Service.
• If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
• Our failure to enforce any right is not a waiver of that right.
• You may not assign these Terms without our consent; we may assign them to a successor in connection with a reorganisation or sale of our business, without reducing your rights.
• These Terms are provided in English; any translation is for convenience only.

20. Contact Us

For any questions about these Terms or the Service, please get in touch: